Order Tracking
You can reach us by email directly at info@northedgeshop.com
Questions about Shipment
Q1 : Do you ship worldwide?
A1 : Yes, we can ship worldwide.
Q2 : Where you ship goods from?
A2: We only source merchandise from socially responsible businesses with ethical manufacturing practices.Our branded products are manufactured in the Hong Kong & China.Depending on your location we ship our products from one of two international warehouses, we have a warehouse in China and the Hong Kong.
Q3 : What is the shipping cost?
A3 :Free shipping on orders over $60, below $60 we charge $6.
Q4 : What is the shipping time?
A4 : For expected delivery date, please check in this ourShipping policy.
Q5 : How do I track my package?
A5 : The package can be tracked on Order Tracking page. Or if you need a team members help to check up, please contact with our service team info@northedgeshop.com and we will be in touch with a status update.
Questions about Payment & Order
Q1 : What payment terms you can accept?
A1 : For payment, we accept Paypal and Credit Card.
Q2 : My payment was declined, why? How to solve it ?
A2 : If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.
Q3 : How do I cancel my order?
A3 : For the order, if not shipped out yet, please contact with our Service Support Team info@northedgeshop.com, we will cancel your order and give you full refund.
Q4 : Is my information is securing using this site?
A4 : Yes, our store takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.
Q5 : What if my address is wrong?
A5 : If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.
Questions about Return & Refunds
Q1 : What items are returnable?
A1 : We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.
Q2 : How do I return a product?
A2: Contact with Service Team info@northedgeshop.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment .
Q3 : What is you refund policy?
A3 : Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.
A4 : The refund are applied to the original payment method.
A4 : The refund are applied to the original payment method.