Returnd Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@northedgeshop.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@northedgeshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Northedgeshop, 13501 Jack Northrop Ave, City of Hawthorne, CA, United States 90250 (This is not a returning address)
Email: info@northedgeshop.com
Questions about Shipment
Q1 : Do you ship worldwide?
A1 : Yes, we can ship worldwide.
Q2 : Where you ship goods from?
A2: We only source merchandise from socially responsible businesses with ethical manufacturing practices.Our branded products are manufactured in the Hong Kong & China.Depending on your location we ship our products from one of two international warehouses, we have a warehouse in China and the Hong Kong.
Q3 : What is the shipping cost?
A3 :Free shipping on orders over $60, below $60 we charge $6.
Q4 : What is the shipping time?
A4 : For expected delivery date, please check in this ourShipping policy.
Q5 : How do I track my package?
A5 : The package can be tracked on Order Tracking page. Or if you need a team members help to check up, please contact with our service team info@northedgeshop.com and we will be in touch with a status update.
Questions about Payment & Order
Q1 : What payment terms you can accept?
A1 : For payment, we accept Paypal and Credit Card.
Q2 : My payment was declined, why? How to solve it ?
A2 : If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.
Q3 : How do I cancel my order?
A3 : For the order, if not shipped out yet, please contact with our Service Support Team info@northedgeshop.com, we will cancel your order and give you full refund.
Q4 : Is my information is securing using this site?
A4 : Yes, our store takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.
Q5 : What if my address is wrong?
A5 : If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.
Questions about Return & Refunds
Q1 : What items are returnable?
A1 : We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.
Q2 : How do I return a product?
A2: Contact with Service Team info@northedgeshop.com to confirm details to make sure the item is meet the return condition. After the agreement, Service Team will send the detailed return information, please offer return tracking number after return shipment .
Q3 : What is you refund policy?
A3 : Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.
A4 : The refund are applied to the original payment method.
A4 : The refund are applied to the original payment method.